Shipping policy
NutriCastle Shipping Policy
At NutriCastle, we take great pride in delivering our premium nutrition bites with utmost care and efficiency. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.
1. Shipping Locations
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We currently ship across India.
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For international shipping inquiries, please contact us at namaste@nutricastle.in before placing an order.
2. Processing Time
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Orders are processed within 1-2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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During high-demand periods (festivals, promotions, or sales), processing may take slightly longer.
3. Estimated Delivery Time
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Metro Cities: 3-5 business days
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Tier 2 & 3 Cities: 5-7 business days
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Remote Areas: 7-10 business days
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Delivery timelines may vary based on location, courier partner constraints, and unforeseen circumstances such as weather, strikes, or natural disasters.
4. Shipping Charges
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Prepaid Orders: Standard shipping is free for orders above ₹999. Orders below ₹999 will have a nominal shipping fee, displayed at checkout.
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COD Orders: Cash on Delivery (COD) is currently not available.
5. Order Tracking
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Once your order is shipped, you will receive a tracking link via email/SMS.
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You can track your order status in real-time using the provided tracking details.
6. Damaged, Delayed, or Lost Orders
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If your order is delayed beyond the estimated delivery window, please contact us at namaste@nutricastle.in with your order number.
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If you receive a damaged package or find items missing, notify us within 24 hours of delivery with a description of the issue and an unboxing video as proof.
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In case of lost shipments, we will investigate with our courier partner and provide a resolution within 5-7 business days.
7. Incorrect Address & Delivery Attempts
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Please ensure you provide the correct shipping address and contact details at checkout.
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If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the package, re-delivery charges may apply.
8. Special Shipping Requests
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For bulk or corporate orders, special delivery timelines and logistics can be arranged. Reach out to us at namaste@nutricastle.in.