Refund policy
NutriCastle Return and Refund Policy
At NutriCastle, we are committed to delivering premium nutrition bites crafted with the finest ingredients. Since our products are perishable, we maintain a strict no-return and no exchange policy to uphold food safety and quality standards. However, we do accommodate refunds or replacements under certain conditions.
1. Returns & Replacements
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We do not accept returns or exchanges once a product has been delivered.
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However, if you receive a product that is damaged, defective, or incorrect, we will arrange for a replacement or refund upon verification.
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To be eligible, you must notify us within 24 hours of delivery with clear images/videos of the package and product.
2. Refund Policy
Refunds are only applicable under the following circumstances:
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Damaged or Spoiled Product: If the product arrives in an unusable condition due to transit damage.
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Incorrect Order Received: If you receive a product different from what was ordered.
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Lost Shipments: If your order is marked as delivered but not received, and our courier partner confirms the loss.
Refund Process:
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Email us at namaste@nutricastle.in with your order number, issue details, and photos/videos within 24 hours of delivery.
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Once verified, we will initiate a refund or replacement within 5-7 business days to your original payment method.
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Refunds will not be issued for:
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Personal taste preferences.
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Minor packaging dents that do not affect product quality.
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Delays caused by unforeseen logistical issues (e.g., weather, strikes).